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Frequently Asked Questions

Get to know some of the answers to the most frequently asked questions by customers
Which test material is required for testing for antibodies against rabies virus (FAVN test)?
For FAVN test we need a minimum of 0.5ml of serum. Serum can be prepared from a clotted blood sample (without anti-coagulant) by centrifugation. If serum is prepared under sterile conditions it will be stable at room temperature for several days. Cooling/freezing is generally not required during transport.  
How long does the rabies antibody (FAVN) test take?
The test is carried out every Monday and Wednesday and takes 48 hours. Currently, we receive a lot of samples, so there may be delays in the processing of the samples.
How do I recieve test reports or certificates?
Certificates for the determination of rabies antibodies (entry of dogs, cats and ferrets into EU) are sent as originals by general post without tracking no. Sending by courier can be organized by clients. In addition, we can send certificates in advance by e-mail or fax . 

Other test reports are sent by email or fax directly to the respective veterinarian, only in exceptional cases by post.
What is required for a vaccine against Papillomatosis ?
We need at least 1g wart material  in a buffered solution (e.g. phosphate buffer or physiological saline solution) with antibiotics, without formalin. The material will be prepared, fixed and adjuvanted (aluminum hydroxide). We are sending 2 vaccination doses to be given about 4 weeks apart.
Which sampel material is required for specific tests?
 Information on tests (duration, test days and sample material) can be found here. Information on how to take and prepare samples is found here
What should be considered when sending samples from non-EU countries?
The content must be correctly labelled/declared: "Blood samples (serum) of dogs/cats/ferrets for rabies antibody determination (duty-exempt) for import into the EU"
Please select DTP or DDP service from your carrier (Duty, Taxes paid by shipper).
In addition, the sample should be accompanied by a pro forma invoice (value 1 EUR).. 

How long is a certificate valid?
The certificate for entry into the EU remains valid for the animal's life, provided that the animal is vaccinated regularly according to the vaccine manufacturer's instructions.
How can I manage payment?
Payment can be made in cash (with the sample), by bank transfer (after receipt of an invoice) or using PayPal. In the latter case please let us know that you wish to recieve a PayPal link for your incomming sample.