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Data Protection Directive

Viro Vet Diagnostik (GmbH) privacy policy

Viro Vet Diagnostik (VVD) respects the privacy of customers and visitors who use our services and visit our websites. We treat personal data strictly confidentially and securely.

According to the EU General Data Protection Regulation (GDPR), we are obliged to inform you about what data we collect from you, how we use or disclose data and how we protect them. The information also include your rights you in terms of data protection. Please read this policy carefully and contact us at the following addresses or numbers if you have any questions concerning the use of your information:

Responsible for data processing is:

Prof. Dr. F. Weber
Schubertstrasse 81
35392 Giessen
Telephone: 0049 641 99 38 350
Fax: 0049 641 99 38359

Type and purpose of the data collected
The data processing takes place on the basis of legal requirements in order to fulfill the contract between you and VVD and the associated obligations. For this purpose, we process data, in particular the health data of the patient from whom a sample was taken. This includes name and age, gender, vaccination status (if applicable, labeling), anamnesis, test results and diagnoses. The collection of this data is a prerequisite for carrying out the laboratory diagnostic tests, which cannot be done in a medically meaningful manner without the corresponding data.
We also store data that are required to transmit the findings, to create certificates and to process invoices. This includes the name, address, telephone / fax number, email address and account details of the sender (physician / veterinarian); Name, address, telephone / fax number, email address and account details of the patient / patient owner (when invoicing the patient / patient owner and when creating certificates (rabies antibody determination)).
We do not save any data that are not required to process the examination requests.

Data collected via the VVD website
When you access our website, essential access data are saved. Depending on the access protocol used, the log data record contains information with the following content: 
  • IP address of the requesting computer
  • Date and time of the request
  • Access method / function required by the requesting computer
  • data transmitted by the requesting computer
  • Access status of the web server (file transferred, file not found, command not executed, etc.)
  • Name of the requested file
Data that has not been anonymized is used exclusively for the purpose of identifying and tracking unauthorized attempts to access and access the web server. This data is not used for any other purpose than data security. There is no user-related statistical analysis. The logged data are stored for a period of two months and then deleted.
Access data is evaluated in anonymised form for statistical purposes. The IP address of the requesting computer is made unrecognizable so that it is not possible to identify the user for statistical purposes.
Cookies and Javascript are used in the information offered by VVD.

Use of the information provided
VVD only uses your personal data to answer your inquiries about our services, to fulfill our obligations to you with regard to investigations or contracts to be carried out, to process payments in connection with investigations or contracts or for internal purposes, such as statistical Evaluations that are created with non-personally identifiable data.

Data transfer
We only transfer personal data to third parties if this is permitted by law or if you have given your consent. Reasons for the transmission of personal data are:
  • Display or reporting of infectious diseases in accordance with the Animal Health Law or Infection Protection Act,
  • Confirmation of the test results to the entry points and other authorities,
  • Transmission for the purpose of billing to our tax office and, if necessary, other persons, e.g. for processing online payments.
In individual cases, data will be transmitted to other authorized recipients.

Storage of the data
We only keep your personal data for as long as is necessary to carry out the investigation.
Due to legal requirements, we are obliged to keep this data for at least 10 years after completion of the investigation.

Your Rights and Choices
Access right
You have the right to find out whether we are processing your personal data.

The right to information
You have the right to receive information about the data concerning you or the health data of the patient concerned.

Right to rectification
The GDPR includes the right to correct or complete incorrect or incomplete data.

Right to cancellation
If the relevant data is no longer required, you have the right to delete data under certain conditions.

Restriction of data processing
You have the right to restrict the processing of personal data.

Right to data portability
The right to data portability allows you to receive and further use your personal data for your own purposes.

Right to withdraw
The processing of your data takes place on the basis of legal regulations. We only need your consent in exceptional cases. In these cases you have the right to withdraw your consent for future processing.

You also have the right to complain to the competent data protection supervisory authority if you are of the opinion that your personal data is not being processed lawfully.
The address of the supervisory authority responsible for us is:

The Hessian data protection officer
P.O. Box 31 63
65021 Wiesbaden
Gustav-Stresemann-Ring 1
65189 Wiesbaden
Phone: 06 11/140 80
Fax: 06 11/14 08-900 or 901

Data security
We use physical, technical and procedural protective measures to prevent unauthorized access, destruction, use, modification or disclosure of personal data. Our employees are obliged to handle your data in accordance with this data protection guideline.
We are obliged to report violations of the data protection provisions to the supervisory authority (see above).
Regardless of the precautions taken, there is no such thing as “absolute security”. We cannot ensure or guarantee the security of data that you transmit to us, which means that you transmit sensitive data at your own risk.

Changes in data protection
Changes to data protection laws or regulations may make it necessary to change this policy. In this case, we will inform our customers in good time about significant changes to this data protection guideline, e.g. via links on our homepage.