NEWS
Published on Apr 18, 2024
- Telephone availability
You can now reach us by telephone at the following times: Mon-Fri from 9 a.m. to 12 p.m. and again from 2 p.m. to 5 p.m. Outside the specified times, you can reach us by email. If your request relates to a sample that is or is to be examined by us, please always have a reference ready (ref.no. or invoice number or microchip of the animal) so that we can process your request even more quickly.
- Import of samples (from outside the EU)
According to information provided by customs in Germany, the serum samples for the detection of antibodies against the rabies virus are "test goods without commercial value" according to Article 95 et seq. of the Customs Exemption Ordinance. For this reason, we ask you not to enclose a pro forma invoice with the samples, but to indicate the declaration "test goods without commercial value" when shipping.
In order to ensure the handling of your samples, please note the following points:
In order to ensure the handling of your samples, please note the following points:
- the contents must be correctly labelled/declared: "Blood samples (serum) from dogs/cats/ferrets for rabies titer determination (duty-exempt) for import into the EU",
- if they choose DTP service ("duty taxes paid" all costs are borne by the sender),
- they indicate "test goods with no commercial value".
- Digitally signed certificates
On request, we can create digitally signed certificates and send them by e-mail (please specify in the submission form). The digital signature corresponds to a so-called "advanced signature" according to the EU Signature Directive and national legislation. The authenticity of the signature is guaranteed by our contractual partner GobalSign®.
Please note that digitally signed certificates can't be changed afterwards. For this reason, before the final issuance, you will receive a sample of the certificate for information and confirmation. For this service we charge EUR 5,- plus tax.
Please note that digitally signed certificates can't be changed afterwards. For this reason, before the final issuance, you will receive a sample of the certificate for information and confirmation. For this service we charge EUR 5,- plus tax.
- Prices 2023
Dear customers,
Our laboratory is also not spared from supply bottlenecks and general price increases. Despite everything, we have been able to maintain our service to the usual extent. However, we now have to respond to the significant increases in the cost of consumables. Therefore, we will inevitably carry out an adjustment of our prices from 1.1.2023. Please note that we always invoice the sending practice. We ask for your understanding.
Our laboratory is also not spared from supply bottlenecks and general price increases. Despite everything, we have been able to maintain our service to the usual extent. However, we now have to respond to the significant increases in the cost of consumables. Therefore, we will inevitably carry out an adjustment of our prices from 1.1.2023. Please note that we always invoice the sending practice. We ask for your understanding.
- Omission of pet owner data
Since November 1st 2022, we have refrained from listing the data of pet owners on our certificates / results.
On the one hand, this data is not essential for a certificate. The latter must clearly refer to the respective animal, while owners can change. Due to the strict data protection regulations in the EU (EU-DSGVO) we have to omit unnecessary data.
And finally, the names and addresses of owners are always sources of error. If the address is incorrect, the worst case scenario is that the report and/or invoice cannot be delivered. As an accredited laboratory, we are obliged to reclaim incorrect certificates in order to be able to make a change. This means that typing errors cannot be corrected quickly "just like that".
On our currently valid application forms there is no longer an option to enter the data of the owners, this applies to the reporting as well as the invoicing. Invoices will therefore generally also be issued to the sender in the future.
On the one hand, this data is not essential for a certificate. The latter must clearly refer to the respective animal, while owners can change. Due to the strict data protection regulations in the EU (EU-DSGVO) we have to omit unnecessary data.
And finally, the names and addresses of owners are always sources of error. If the address is incorrect, the worst case scenario is that the report and/or invoice cannot be delivered. As an accredited laboratory, we are obliged to reclaim incorrect certificates in order to be able to make a change. This means that typing errors cannot be corrected quickly "just like that".
On our currently valid application forms there is no longer an option to enter the data of the owners, this applies to the reporting as well as the invoicing. Invoices will therefore generally also be issued to the sender in the future.
The only exception remains our recipe for vaccine production. Here we are still obliged to report the data of senders and owners to the authorities once a year. Therefore, the full name and address of pet owners must be entered on the prescription.
We hope to meet the requirements for data protection and to avoid unnecessary sources of error in the future. If you have any questions, you can contact us at any time by telephone or email. Thank you for your understanding.
- Sending of certificates
- As a result of the SARS-CoV2 pandemic, postal traffic with many countries is restricted or suspended. Certificates are therefore mostly sent by email. Please inform yourself about ways to get a certificate sent to you.
- Detection of SARS-CoV2 in pets
- We have set up a test for SARS-CoV2 RNA in samples from pets. We can test swabs (nasal- or pharyngeal swabs), blood samples (EDTA blood), faeces and organ samples.